Spring Bulb FAQs & Sale Terms

At Barnswallow Flowers, we rely on our Dutch farmer friends in Holland to cultivate the best bulbs in the world! Unfortunately, the soil at our Iowa farm is not conducive to bulb farming production. Most soils in the Midwest are not sandy and light enough in general, ranging from compacting heavy types to sticky clay. Working with the farmers in Holland gives us a unique opportunity to enjoy the end product, which is a fully mature bulb ready for a mature blooming experience in fresh-cut flower farming.

Our 2024 spring bulb sale consist of lots in 50 count bulb bags for tulips and 25 to 50 count bulb bags for daffodils, hyacinths, allium and muscari. Please refer to the bulb item description for confirmation. Bulbs are not sold individually to give the best affordability to our customers. Enjoy this special Tulip Time Sale, where a portion of the proceeds will benefit the preservation of history by Pella Historical Museums in Pella, Iowa.

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CAN I BE REFUNDED PRIOR TO SHIPMENT FOR NO REASON?

No, we will not be issuing refunds for any reason prior to shipment. We work very hard to manage orders between us and the farmers in Holland. This is a pre-sale, ordering process. Customers trying to cancel their order after purchase and prior to shipment inhibits this process. Please respect the work of many people allowing this benefit from ordering online to growing to shipment to your doorstep.

SECURING BULBS IN YOUR CART?

Putting a bulb order in your cart does not reserve it. Not until you successfully checkout is your order secured.

WHEN WILL MY ORDER BE SHIPPED?

Shipping will start in October of 2024 Please provide your email in check out to receive shipping updates before the first shipment will start.

CAN YOU SHIP MY BULBS EARLY?

Under no circumstance will we ship before October. If that's a concern for you, please consider before purchase.

SHIPPING CONFIRMATION?

When your shipping label is printed, you will receive a tracking number for your order(s). If you don't see your order moving along, it means your order is still in the process of packing.

DO YOU SHIP TO CANADA?

We are only able to ship within the United States at this time. Thank you for your understanding.

ORDER ADD-ONS & COMBINATIONS

Orders may not be combined or added to once the order is placed. If an additional order is needed, please start the process over. We do not offer the ability to combine orders.

DO YOU SUBSTITUTE ORDERS WHEN ITEMS OVERSELL OR HAVE CROP FAILURES?

In the event of a crop failure, your order will be refunded for that exact variety.

HOW TO KNOW YOUR ORDER WAS RECEIVED?

Our retail website is hosted through Shopify. Once you place an order, you will receive an automated email message from us via Shopify. If this email message is not received, your order was not successfully placed. Before sending us an email, please check your spam and trash folders in the event your email service flagged our communication.

WHAT HAPPENS IF MY PACKAGE IS DELAYED?

Shipping efficiency is at the mercy of the shipping provider and Mother Nature. If your package is delayed and your product quality is impacted, please send us an email with a photo of the impacted product immediately. When we submit time sensitive claims on your behalf, we only have 24-hours post delivery to submit a strong claim with most carriers.

WHAT IF I'M NOT SATISFIED WITH MY BULB ORDER?

***Open your package immediately upon receiving and verify you are happy with the condition of the bulbs. If you are satisfied, the bulbs will be 100% your responsibility. Please be aware that we are not responsible for poor growing conditions or Mother Nature. If you feel you have received unsatisfactory bulbs upon opening and inspecting the package, we will replace or refund. You must send an email with photos of the tubers to barnswallowflowers@gmail.com within 48 hours of receiving and we will make sure the situation is remedied. Please do not send Direct Messages on Social Media about your order). All refunds, with no exception, should be followed by pictures. We will only refund with pictures.

DO YOU SHIP INTERNATIONALLY?

Bulbs are available for shipping ONLY inside the United States of America.

CAN I SHIP TO A P.O. BOX?

No.

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YOUR SHIPPING ADDRESS?

Please ensure your shipping information is correct! In the past. If you address is invalid or incorrect, your package will be returned. Zip code, State, and House Number. We want to get your bulbs to you quickly and securely. New shipping fees will apply if we have to reship your order due to an incorrect or incomplete address.

CAN I PICK UP MY ORDER?

No, we will not be offering spring bulb order pick up this season.

DO YOU OFFER WHOLESALE PRICES?

We currently do not offer wholesale pricing for spring bulbs, but the pricing is very reasonable.

DO YOU GUARANTEE YOUR BULBS?

The products we are selling are living, breathing organisms and need special care once received. If you have a question or concern or would like to submit a claim on your received product, that must be submitted within 48 hours of package arrival. After the first 48 hour window has passed, no refunds will be granted nor will claims be accepted. Claims regarding viral presence, blind eyes, broken necks, non-viable tubers, etc., will not be accepted after the first 48 hours post delivery. These issues are beyond our control after the packages have left.

IF SOMETHING GOES WRONG, CAN I GET A FREE REPLACEMENT NEXT SEASON?

No. We do not offer replacements. If a claim is accepted and is granted approval within 48 hours of delivery, a refund will be granted to the payment method that was originally used through Shopify. For your financial security, we are not able to change or alter the refund payment method channel. Please contact your financial institution to research and plan.

ARE YOUR BULBS INSPECTED?

YES! Bulbs are inspected by the government upon entering the USA from Holland. If you need to see a certificate of inspection, please contact us directly at barnswallowflowers@gmail.com.

OTHER IMPORTANT INFORMATION

Barnswallow Flowers reserves the right to refuse service to any customer at any time. Please be aware that we are not responsible for poor growing conditions or Mother Nature based on your zone and where you decide to plant your spring bulbs. Please do your research prior to purchase.