Peony Tuber FAQs & Sale Terms

At Barnswallow Flowers, we currently rely on our Dutch farmer friends in Holland to cultivate the best peony tubers in the world while our crop matures for harvesting in the future! Working with the farmers in Holland gives us a unique opportunity to enjoy the end product, which is a fully mature peony tuber ready for planting.

Our 2024 peony tuber sale consist of a variety of tubers in both herbaceous and ITOH (hybrid). Please refer to the peony tuber item description for confirmation. Tubers will be sold individually to give the best affordability and selection flexibility to our customers. Enjoy our 2nd annual peony tuber root sale, where we are now offering shipping across the USA!

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I'M A FLOWER FARMER AND NEED TO BUY IN LARGER LOTS?

Yes! We can help you. Please reach out directly to barnswallowflowers@gmail.com to order larger lots. We want to make sure that variety is available in larger quantities in the event there are shortages. There is a huge selection for this, as more varieties than we have online are available.

CAN I BE REFUNDED PRIOR TO SHIPMENT FOR NO REASON?

No, we will not be issuing refunds for any reason prior to shipment. We work very hard to manage orders between us and the farmers in Holland. This is a pre-sale, ordering process. Customers trying to cancel their order after purchase and prior to shipment inhibits this process. Please respect the work of many people allowing this benefit from ordering online to growing to shipment to your doorstep.

SECURING TUBERS IN YOUR CART?

Putting a tuber order in your cart does not reserve it. Not until you successfully checkout is your order secured.

WHEN WILL MY ORDER BE SHIPPED?

Shipping will start in October of 2024. Please provide your email in check out to receive shipping updates before the first shipment will start.

CAN YOU SHIP MY TUBERS EARLY?

Under no circumstance will we ship before October. If that's a concern for you, please consider before purchase.

SHIPPING & HANDLING COSTS?

Shipping & Handling costs for peony tubers exhibited on the website is calculated at check out. It's based shipping to your location through UPS ground and for our handling of re-packaging for lot amounts lower than 15 & 60. This is different from our Spring Bulb Sale where shipping costs were directly factored into the price. For those wanting to ship in larger lots of 15 & 60, please contact Barnswallow directly to get an estimate for those costs, as they will ship directly from the wholesaler and do not need to be handled by Barnswallow for an extra handling charge.

SHIPPING CONFIRMATION?

When your shipping label is printed, you will receive a tracking number for your order(s). If you don't see your order moving along, it means your order is still in the process of packing.

DO YOU SHIP TO CANADA?

We are only able to ship within the United States at this time. Thank you for your understanding.

ORDER ADD-ONS & COMBINATIONS

Orders may not be combined or added to once the order is placed. If an additional order is needed, please start the process over. We do not offer the ability to combine orders.

DO YOU SUBSTITUTE ORDERS WHEN ITEMS OVERSELL OR HAVE CROP FAILURES?

In the event of a crop failure, your order will be refunded for that exact variety. Substitutes will not be offered.

HOW TO KNOW YOUR ORDER WAS RECEIVED?

Our retail website is hosted through Shopify. Once you place an order, you will receive an automated email message from us via Shopify. If this email message is not received, your order was not successfully placed. Before sending us an email, please check your spam and trash folders in the event your email service flagged our communication.

WHAT HAPPENS IF MY PACKAGE IS DELAYED?

Shipping efficiency is at the mercy of the shipping provider and Mother Nature. If your package is delayed and your product quality is impacted, please send us an email with a photo of the impacted product immediately. When we submit time sensitive claims on your behalf, we only have 24-hours post delivery to submit a strong claim with most carriers.

WHAT IF I'M NOT SATISFIED WITH MY TUBER ORDER?

***Open your package immediately upon receiving and verify you are happy with the condition of the tubers. If you are satisfied, the tubers will be 100% your responsibility. Please be aware that we are not responsible for poor growing conditions or Mother Nature. If you feel you have received unsatisfactory tubers upon opening and inspecting the package, we will replace or refund. You must send an email with photos of the tubers to barnswallowflowers@gmail.com within 48 hours of receiving and we will make sure the situation is remedied. Please do not send Direct Messages on Social Media about your order). All refunds, with no exception, should be followed by pictures. We will only refund with pictures.

DO YOU SHIP INTERNATIONALLY?

Tubers are available for shipping ONLY inside the United States of America.

CAN I SHIP TO A P.O. BOX?

No.

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YOUR SHIPPING ADDRESS?

Please ensure your shipping information is correct! In the past. If you address is invalid or incorrect, your package will be returned. Zip code, State, and House Number. We want to get your tubers to you quickly and securely. New shipping fees will apply if we have to reship your order due to an incorrect or incomplete address.

CAN I PICK UP MY ORDER?

No, we will not be offering tuber order pick up this season.

DO YOU OFFER WHOLESALE PRICES?

We currently do not offer wholesale pricing for tubers, but the pricing is very reasonable.

DO YOU GUARANTEE YOUR TUBERS?

The products we are selling are living, breathing organisms and need special care once received. If you have a question or concern or would like to submit a claim on your received product, that must be submitted within 48 hours of package arrival. After the first 48 hour window has passed, no refunds will be granted nor will claims be accepted. Claims regarding viral presence, blind eyes, broken necks, non-viable tubers, etc., will not be accepted after the first 48 hours post delivery. These issues are beyond our control after the packages have left.

IF SOMETHING GOES WRONG, CAN I GET A FREE REPLACEMENT NEXT SEASON?

No. We do not offer replacements. If a claim is accepted and is granted approval within 48 hours of delivery, a refund will be granted to the payment method that was originally used through Shopify. For your financial security, we are not able to change or alter the refund payment method channel. Please contact your financial institution to research and plan.

ARE YOUR TUBERS INSPECTED?

YES! Tubers are inspected by the government upon entering the USA from Holland. If you need to see a certificate of inspection, please contact us directly at barnswallowflowers@gmail.com.

OTHER IMPORTANT INFORMATION

Barnswallow Flowers reserves the right to refuse service to any customer at any time. Please be aware that we are not responsible for poor growing conditions or Mother Nature based on your zone and where you decide to plant your spring bulbs. Please do your research prior to purchase.